Shipping Policy

Thank you for choosing My Lenses for your cosmetic and fashion eye contact lenses. We are committed to delivering your orders safely, hygienically, and as quickly as possible.

1. Order Processing & Verification

All orders undergo a thorough quality and hygiene inspection prior to dispatch to ensure safety seals are intact and items meet our high standards.

• Standard Processing Time: 1 to 3 business days (excluding weekends and public holidays).
• Order Cut-off Time: Orders placed after 3:00 PM are processed starting the following business day.
• Prescription / Specification Checks: If an order requires specific power verification or additional verification, processing may take an additional 24 to 48 hours.

2. Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout based on the delivery destination and selected shipping method.

Shipping Method	Estimated Delivery Time	Cost
Standard Shipping	3 – 7 Business Days	Calculated at Checkout
Express Shipping	1 – 3 Business Days	Calculated at Checkout
International Shipping	7 – 15 Business Days	Calculated at Checkout

3. Order Tracking

Once your order has shipped, a confirmation update with your tracking number will be automatically sent to you. Please allow up to 24 hours for tracking information to update on the carrier’s system after receiving your dispatch notification.

4. Packaging & Hygiene Protection

Fashion contact lenses are medical grade products that require strict hygiene parameters. All products from My Lenses are shipped in protective, tamper-evident packaging to preserve lens solution integrity and box structures during transport.

5. Customs, Duties, and Taxes

My Lenses is not responsible for any external customs fees, import duties, tariffs, or taxes applied to your order upon international delivery. All fees imposed during or after shipping are the sole responsibility of the customer.

6. Damaged or Tampered Packages

Due to health and safety regulations, contact lenses must remain in their original unopened sterile blister packaging. If your shipment arrives with a visibly damaged outer box or broken security seals, please leave the inner sterile packaging sealed and report the issue through your customer account portal immediately.

7. Address Accuracy & Undeliverable Packages

Please ensure all shipping information is complete and accurate prior to finalizing your order. My Lenses is not responsible for packages delivered to incorrectly provided addresses or for shipments returned due to failed delivery attempts.